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 | This NARI webinar is designed to provide an overview of what a contractor or designer must do to become a Universal Design expert. You will learn what you can do now to get started and what you will have to plan for to continue your development and success in the area of Universal Design.
Who Should Attend:
- This webinar is beneficial for those who are interested in gaining a basic understanding of UD and how they may be able to incorporate it into a business strategy for their company. Upon completing the webinar, participants will be able to determine if they want to pursue a path of Universal Design expertise.
| Formats Available: Streaming
| Original Seminar Date: January 12, 2012
On-Demand Release Date: Available Now | MORE INFO |
| Presenter David Lupburger will discuss the following topics in this webinar session:
1. Changes in the construction industry
2. Finding opportunity in today’s market
3. Creating a recurring revenue business model
4. A recession-proof business concept
5. Book work now, and 12 to 24 months in advance
| Formats Available: Streaming
| Original Seminar Date: November 18, 2011
On-Demand Release Date: November 26, 2012 | | MORE INFO |
| You’ll learn about 35 primary touchstones that you should review in your QuickBooks file. You’ll look at structural aspects, financial integrity, and important control features. Diane shares why these checkpoints are important, exactly what you should be looking out for, and offers insights into how to create and prioritize your ‘fix-it’ list.
Attendee Takeaways:
- PowerPoint handout listing 35 checkpoints
- Insights regarding why they are important and what to look out for
- A plan for prioritizing changes to your QuickBooks file
Who Should Attend:
- Construction company owners
- Construction company bookkeepers
| Formats Available: Streaming
| | | MORE INFO |
| As a contractor you have likely experienced a decline in sales in the past years. Do you feel like the competition is constantly breathing down your neck? Do you think the only way to get sales is to cut your prices or give more discounts? Think again. There’s another solution. If you want to be the preferred contractor that clients want to work with, be competitive in pricing and take control of your bottom line to make a consistent profit, Vicki Suiter specializes in exactly those things.
Learning Objectives:
- Build trust with prospects so they want to do business with YOU.
- Take control of the customer relationship.
- Become the preferred contractor in a competitive sales environment.
- Maintain profits and remain competitive.
- Make your customers raving fans!
| Formats Available: Streaming
| Original Seminar Date: October 31, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| Are your employees thinking and acting like owners of your business? If they're not, they could be hurting your business.
This webinar will address:
- Are You Employees Engaged
- What Message You Are Sending to Your Employees
- How To Set Your Employees Up For Success
Presenter:
Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase customer retention.
Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into Raving Fans.
| Formats Available: Streaming
| Original Seminar Date: October 05, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| Everyone listening to this webinar has competition. For many of you, there is not much differentiation between you and your competitors. The experience you provide to your customers is one way to stand out from the crowd.
This webinar will address:
* What Customers Want
* The Difference Between Customer Satisfaction and Customer Loyalty
* The Role of Social Media in Customer Service
* What an Outstanding Customer Experience Looks Like
Presenter:
Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase customer retention.
Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into Raving Fans. | Formats Available: Streaming
| Original Seminar Date: October 05, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| Did you know that many businesses that fail are actually profitable? Poor cash management is the culprit that drains the life out of many successful companies. This course helps you understand the importance and impact of managing cash flow to improve the bottom line. Cash flow does not equal profitability. To be profitable, you must have the cash needed to keep your business operating efficiently. You will learn how to create a system to forecast and monitor cash flow, as well as develop procedures to manage receivables so that you can effectively organize vendor payments.
Who Should Attend:
• Contractors who are interested in improving their cash flow and profitability
| Formats Available: Streaming
| | | MORE INFO |
| With the marketplace slow down, selling projects isn't as easy is it used to be. The old rules for buying and selling have been tossed and homeowners and contractors both need to find new rules to play by. Shawn McCadden will share his three-part solution to an insecure consumer mindset. If you wait for buyers to figure out the new rules themselves, you will either need to sell on price or you will get to them too late.
Who Should Attend:
• Anyone engaged in the remodeling industry, including contractors and business owners
• Individuals looking to improve or enhance their remodeling business
• Individuals looking to obtain NARI Certification/Recertification CEUs.
| Formats Available: Streaming
| | | MORE INFO |
| Every business owner I know has promoted someone only to find that they are a great craftsman but not a good manager. This is the result of a fundamental difference in personalities and training. By taking the time to train new skills some craftsmen will make great managers. In some cases it is best to allow a craftsman to remain a craftsman!
Who Should Attend:
• Business Owners
• Production Managers
| Formats Available: Streaming
| | | MORE INFO |
| This dynamic program will identify over 20 types of proven grass roots marketing techniques that require very little cash investment but rather an investment of time. A comparison of Marketing and advertising will be reviewed and related costs analyzed.
Who Should Attend?
- Company owners
- Marketing and advertising staff
- Office personnel
- Salespeople
- Anyone else who knows your business and comes in contact with people who need to know about your business!
| Formats Available: Streaming
| | | MORE INFO |
| Are you using the information from your financial statements correctly? This session will help you understand the way overhead affects your company profitability. Learn how to utilize your financial statements to determine your break-even point. Use this information to forecast the financial affects of changes in pricing, volume and slippage. Discover how you can make more money by understanding the nature of your costs.
Who Should Attend:
• Contractors who are interested in improving their financial analytical skills and profitability.
| Formats Available: Streaming
| | | MORE INFO |
| Using the right percentage for marking up construction costs means profit! No one needs to lose money on a job, regardless of the economy or competition. That’s right. You don’t have to lose money on a job—provided you use the right percentage to mark up bids. The right percentage allows you to cover overhead and make a profit, each time, every time. You can use it to land more business and outbid your competition. For more than two decades, Business Consultant Vicki Suiter has taught her contractor clients strategies for bidding projects to ensure a profit. In this presentation, she will share with you the critical elements to making sure every job you bid is positioned to make a profit!
Who Should Attend:
• Contractors
• Business Owners
• Project Managers
• Sales Representatives
| Formats Available: Streaming
| | | MORE INFO |
| This webinar will educate remodelers and contractors on how The Internet and fully integrated automation tools will help streamline the four departments of their construction business.
Who Should Attend:
• Remodelers, Contractors, and Owners
• Accounting Staff
• Estimators
• Sales People
• Project Managers
| Formats Available: Streaming
| | | MORE INFO |
| Do customer complaints drive you crazy? Are you unsure of what will make your customer a raving fan? Do customers keep coming in for a while and then disappear? Do your employees know how to best deal with customers? Do you treat customers about like every other contractor does? If you said “Yes” to any of these, this event is for you! A contractor that does one simple, no cost thing will immediately rise above his competitors. Do you know what it is? Create simple methods to amaze your customers and create a fabulous experience for them every single time.
Who Should Attend:
• Business Owners
• Contractors
• Sales Representatives
| Formats Available: Streaming
| | | MORE INFO |
| Running a business without documented systems is a lot like flying by the seat of one's pants. Owners without effective systems…
- complain that their employees 'just don't get it'
- have the experience that if they want it done right, they've got to do it themselves
- wonder if they are the only person in the company who really cares.
Without systems, effective communication is difficult, revenues suffer and margins are compromised.
While virtually every business owner understands this, very few have mastered the effective use of systems in their business. Most business owners have not been introduced to effective tools, techniques and strategies to enable them to develop systems effectively and efficiently. Systems can be overwhelming.
In our webinar, we'll simplify this complex topic and provide you some of the key tools to enable you to develop a company that works without you having to do the work yourself.
Who Should Attend:
- Owners who understand the value of working on their business and not just in it.
- Owners who realize that in today's difficult and fast changing business environment, business as usual isn't good enough.
- Key employees who are leaders and reflect the company's values and best practices.
| Formats Available: Streaming
| | | MORE INFO |
| No builder would build a house without prints, so why do business without a business plan? In this one hour webinar, we'll provide the tools and strategies for you to develop your own business plan quickly and without hiring outside help. It is critical in this time of rapid change to stop and assess where we are and where we are headed. It's time to use our best thinking to develop a coherent perspective on our business and our future. Once a plan is in place, taking decisive action is both easier and more effective.
It is more important than ever to plan ahead and invest the time to work on your business, not just in it.
Who Should Attend:
Owners and managers who are involved in the Strategic planning and direction of a business. Especially applicable to the small business owner/remodeler who has limited resources (both time and money) to develop a viable strategic plan.
| Formats Available: Streaming
| | | MORE INFO |
| Many business owners feel like they are stuck between a rock and a hard place: Afraid that if they don’t invest in marketing they’ll lose market share, they won’t be ready when the economy turns or they’ll lose share to the competition. OR if they do invest in marketing they’ll burn through cash, won’t know if their marketing is working or not, or they don't know what to do and where to start.
If this wasn't enough, leads are scarce, prospects won't commit and our prospects are in control of the selling process.
Questions such as these plague business owners…
- How can I take advantage of the opportunities and avoid the threats in the middle of a recession?
- How can I risk investing in marketing when sales are down and cash flow is tight?
- How can I afford not to?
It's time to take a step back, take a breath, and examine strategies that will work in up and down markets. We'll explore ways that your marketing campaign can build trust, create relationships, help differentiate your company, and still be cost effective.
Who Should Attend:
- Remodelers
- Staff members or professionals engaged in marketing, social media or PR.
- Any business owner from any industry
| Formats Available: Streaming
| | | MORE INFO |
| Learn the keys to building a sustainably successful business!
In times of economic uncertainty, many businesses wonder how they can survive facing declining sales, more competition and increased costs. Often, the solution is working harder. While this will make you tired, it will NOT make you more profitable. So what is the answer?
Financial Management Consultant Vicki Suiter has taught her clients how to succeed in any economic environment. According to Vicki, every successful business needs to do five critical things to survive and thrive in any economy. Vicki shares these five steps with you in this presentation.
Primary Learning Objectives of Five Critical Steps to Business Success!
In this lively presentation, Vicki will help business owners produce consistent, positive results; build stronger systems and structures; and increase profits.
In this interactive and dynamic presentation, Vicki Suiter will teach participants:
• The five key areas every owner and manager must focus on to be successful.
• The critical elements in planning for success.
• How to produce consistent results through others.
• How to identify the essential elements that drive profits in your company.
• What to never do as a business owner or manager.
Value to Attendees
After attending Five Critical Steps to Business Success!, attendees will leave with clear tools and strategies they can start to employ right away to build more successful businesses. They will gain clarity and confidence on what specific areas to focus on to create changes. They will have a greater understanding of how to meet their business goals and have an entirely new set of tools they can use to improve their overall company success. Vicki doesn’t just give participants tips and techniques, she provides the thinking and practices that make the difference between a mediocre business and a great one! | Formats Available: Streaming
| | | MORE INFO |
| Now that the market is slowly improving, successful companies are developing strategies for moving forward in a position of strength. We all know we have to do things differently today. This webinar will discuss the six tactics to implement for the new age of remodeling.
Who Should Attend:
• Business owners
• Marketing Directors
• General Managers
• Sales Managers
| Formats Available: Streaming
| | | MORE INFO |
| Construction is a labor intensive industry. Even with the modern technical advances, power tools and computers, contractors and subcontractors still need a labor force to build and remodel. And the cost of that labor force might be more than you know. It is crucial for contractors to understand and measure the true costs of sending an employee out in the field. Once determined, the estimator can use that cost rate creating estimates and the accounting/project management department can use the same rate for job costing. This session will teach you how to determine the true cost of field labor.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Making mistakes in business is all part of the game but a smart business owner learns from others mistakes. This seminar is a compilation of problems that Tim has seen in the last 10 years of consulting and workable solutions for them. By taking them to heart it has been proven to add thousands of dollars to the bottom line.
Sponsored By The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| No, it's not too far away and as the economy starts to improve you'd better have a plan to get on the bandwagon. We'll help you organize your plans and ideas into a meaningful, doable roadmap for 2010. This webinar will cover why good planning is more important than ever, creating a compelling vision for yourself and your business, breaking your vision into manageable objectives and enrolling your staff in your goals and plans.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Are you tired of being just another “BID?” Do you find yourself saying “If I could only…?” Many remodelers work on their production systems, but few put much though into developing a sales system. If you are tired of giving out free estimates and are looking for simple ways to differentiate your company in the eyes of new prospects, you will want to hear this speaker share how his system has 1-in-3 of the homeowners he meets with becoming design clients and 100% conversion from design to construction. He will discuss how he keeps prospects on track, no longer bids competitively, and ultimately why this is good for him AND his clients.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| In this session we will discuss business growth, growth through diversification, 5 key questions to ask and keys to success.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| This webinar will help you understand the benefits of project financing, teach you common mistakes related to project financing, help you find sources of project financing, and how to sell financing.
Sponsored by Well Fargo Financial
| Formats Available: Streaming
| | | MORE INFO |
| Think you should pack it in until the economy improves? NO! JUST THE OPPOSITE! Your competition is afraid and paralyzed. It's your chance to grab customers AND become the premier player in your market. Fortunes can be made in economic downturns but you have to be strong and smart. Business as usual won't cut it.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| We know what the concept of being fit and healthy means in our personal lives. However, there are many misconceptions of what fit means to a business.
How Fit is Your Business is designed to take its reader through a fitness check up, drilling through elements of business fitness to develop a plan for improvement
resulting in a more profitable business.
You will be able to:
• Measure your business and establish benchmarks
• Determine specific areas where your business needs improvement
• Develop methodical, step-by-step processes for change
• Breakdown the misconceptions
• Remove the mystery from the process of improvement
How Fit is Your Business will teach you the basic tools to build a better, healthier business and measure your progress along the way.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| This session will introduce business owners to a proven process that can be followed when they are ready to address the ownership transfer of their business. Attendees will learn about such key concepts as how to structure your business to attract buyers, sell your business to family members or employees and still get the cash you need, decrease the amount of time and risk it takes to get your money from a sale and prepare your business in the case something unexpected was to happen to you. Every owner will exit their business, either voluntarily or otherwise. At that time, every owner wants the maximum amount of money possible to help achieve personal, financial and estate planning goals. Exit planning allows you to decide how you will transition/sell your business and achieve your unique goals. This session will demonstrate how a business owner can achieve his/her exit objectives using a process that incorporates savvy financial planning as the foundation for success. Planning your business exit is a process that should begin three to ten years before you want to leave. The more time you have to plan, the better off you and your business will be when you exit. So even if you do not plan on leaving your business anytime soon, this information will be valuable as you manage your business for future growth and success.
(.1 NARI CEU / 1 NARI Continuing Education Hour)
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Surveys have shown that consumers focus on lighting quality when involved in remodeling projects. Even more so than in new construction, good lighting becomes a high priority especially in kitchens and bathrooms. Because of higher quality lighting available today at lower prices than ever before, consumers can achieve that look of custom lighting without spending much money. In this seminar we will analyze simple but effective techniques for achieving good lighting with a custom look.
This education program qualifies as 0.1 CEU towards your certification renewal
Sponsored by Lutron.
| Formats Available: Streaming
| | | MORE INFO |
| | Sponsored by MasterBrand Cabinets | Formats Available: Streaming
| | | MORE INFO |
| Summary Paragraph:
Whether we like it or not, building has become a science. Making changes on one part of a building will impact other parts of the building. It’s a system. Understanding and recognizing how the house works as a system is vital for a remodeler in order to avoid harming the building or the occupants as well as to provide a path to increased profitability. This session focuses on the energy issues and provides a starting point for understanding the systemic fundamentals of the house.
Who Should Attend:
• Remodelers
• Architects
• HVAC contractors
• Developers
• Energy auditors
| Formats Available: Streaming
| Original Seminar Date: January 03, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| This webinar will focus on the sales side of a green project. We will review the various challenges that are specific to selling green and provide tools for successfully overcoming them and beat the competition.
Sponsored by: Master Brand Cabinets
| Formats Available: Streaming
| | | MORE INFO |
| Since 1879 American homes have been illuminated primarily with the incandescent lamp. Almost overnight, however, this source of illumination has come under attack and may soon be a thing of the past. A series of simultaneous political, social, cultural, economic and technological developments are creating a lighting revolution unseen in over 100 years. As of the beginning of 2009, all of the following are subjects have become a part of the language of residential lighting: ReGreen, USGBC, H.R. 5351, Efficacy, , Solid-state lighting, LED, LEED, CFL, Drivers, Energy Star ALP, Mercury, and Title 24
Many states are now implementing new energy codes which will change our approach to how we light our homes. With California leading the way, these new codes will require that residential lighting must be much more efficient than ever before. Fortunately, advances in lighting technology are also occurring very rapidly. These technological changes are creating a lighting revolution, and new light sources such as Compact Fluorescent and Solid State Lighting will soon become the norm in American homes..
In this webinar we discuss issues related to the new energy codes and other programs such as Energy Star, ReGreen, and LEED for Homes. Also discussed are issues related to advances in compact fluorescent lighting, Solid State Lighting, Light Emitting Diodes and other fixture and light bulb technologies that will change residential lighting in many ways. Two of the key lighting developments of particular interest and importance to the home remodeling market are the details of the U.S. Green Building Council's ReGreen Program and the details of the Energy Star Advanced Lighting Package.
At the conclusion of the webinar, you will be much more knowledgeable about the facts of the current lighting revolution. Once we begin moving out of the current recession, the focus of all remodeling and new construction will be on how to be as "Green" as possible. This webinar will give you a head-start on answering the question: "Will I be ready for these changes?"
Sponsored by Lutron
| Formats Available: Streaming
| | | MORE INFO |
| Construction is a labor intensive industry. Even with the modern technical advances, power tools and computers, contractors and subcontractors still need a labor force to build and remodel. And the cost of that labor force might be more than you know. It is crucial for contractors to understand and measure the true costs of sending an employee out in the field. Once determined, the estimator can use that cost rate creating estimates and the accounting/project management department can use the same rate for job costing. This session will teach you how to determine the true cost of field labor.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Hiring and firing employees is an area that must have management’s attention. Not following proper procedures during the hiring process or when firing an employee can cost your firm. This webinar will familiarize you with the proper procedures for each case.
Who Should Attend:
• Remodelers that are
• Business owners
• Responsible for hiring and firing employees
• In management positions and responsible for the actions of other
| Formats Available: Streaming
| | | MORE INFO |
| A feeling of lack of control over commitments and a growing tendency to think negatively are two common symptoms of burnout and could result in serious health issues for you or an employee. This seminar, created with the help of a mental health professional, will give you details on recognizing the difference between simple fatigue and stress related burnout. The seminar will also give you an understanding of the causes of burnout in you or your employees and practical ways to overcome this service industry problem. Gaining control of your life, creating a schedule that works for you, addressing your personnel attitudes, and improving your self-care habits will all be discussed.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Customer service is what either elevates your company above the competition or becomes the negative conversation at dinner parties. You get to choose! Learn three ways other than your craftsmanship that will guarantee you'll be the talk of the town.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Learn about the new EPA lead paint rule that will be going into effect in April of 2010. The new rules will be affecting renovators that disturb lead paint in pre-1978 residential property. There will be training and work practice requirements! Learn all the details through this webinar!
Sponsored by Environmental Insurance.com
| Formats Available: Streaming
| | | MORE INFO |
| In this webinar you will learn about the exposures, liabilities and insurance related to the EPA 40 part 745.
Sponsored by Environmental Insurance.com
| Formats Available: Streaming
| | | MORE INFO |
| Speaker(s):
- Nick Kress, CRA, of Standards of Excellence, Sacramento, California.
- Anna Mavrakis, IDS, of Mavrakis Construction and Cottage Draperies and Interiors, Canton, OH
- Lou Alvarado, of Handy Husband, Atlanta, Georgia.
- Tracy Wright, CAE, of NARI National
Summary Paragraph:
This program will help you prepare a CotY binder that will display your project in a way that will help the judges see the best of your project, and help you win the CotY Award you deserve.
Who Should Attend:
• All NARI Members | Formats Available: Streaming
| | | MORE INFO |
| | By NARI
| Formats Available: Streaming
| | | MORE INFO |
| Every business owner I know has promoted someone only to find that they are a great craftsman but not a good manager. This is the result of a fundamental difference in personalities and training. By taking the time to train new skills some craftsmen will make great managers. In some cases it is best to allow a craftsman to remain a craftsman!
Who Should Attend:
• Business Owners
• Production Managers
| Formats Available: Streaming
| | | MORE INFO |
| Summary Paragraph:
Whether we like it or not, building has become a science. Making changes on one part of a building will impact other parts of the building. It’s a system. Understanding and recognizing how the house works as a system is vital for a remodeler in order to avoid harming the building or the occupants as well as to provide a path to increased profitability. This session focuses on the energy issues and provides a starting point for understanding the systemic fundamentals of the house.
Who Should Attend:
• Remodelers
• Architects
• HVAC contractors
• Developers
• Energy auditors
| Formats Available: Streaming
| Original Seminar Date: January 03, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| Change orders area a problem or a benefit depending on how you handle them. Increasingly remodelers are asking the field staff to pick up more responsibility for these changes. Whether it is as simple as reporting that a change is occurring or actually writing it up this can pose problems for field staff.
Who Should Attend:
• Business Owners
• Production Managers
• Lead Carpenters
| Formats Available: Streaming
| | | MORE INFO |
| This webinar will educate remodelers and contractors on how The Internet and fully integrated automation tools will help streamline the four departments of their construction business.
Who Should Attend:
• Remodelers, Contractors, and Owners
• Accounting Staff
• Estimators
• Sales People
• Project Managers
| Formats Available: Streaming
| | | MORE INFO |
| Looking for a way to find more great customers, just like the ones you're already working for? Your client's neighbors and friends are probably a lot like them and likely need the same kind of remodeling work done. At this fun and entertaining seminar Shawn McCadden CR, CLC will show you how his award winning remodeling company used a low cost jobsite marketing strategy as the primary source of quality leads, second only to repeat and referral work. If you're not already using these marketing tactics, you're probably missing out on easy sales opportunities.
Who Should Attend:
- Anyone engaged in the remodeling industry, including contractors and business owners
- Individuals looking to improve or enhance their remodeling business
- Individuals looking to obtain NARI Certification/Recertification CEUs.
| Formats Available: Streaming
| | | MORE INFO |
| In many service businesses the original contract is just the beginning. A client starts to add more and more items to the scope of work after the job starts. And the business just keeps on working on the project! In this webinar you will learn how to use change orders to improve your proposals, get paid for preparing change orders, have all your employees sell change orders and make money doing what your clients ask you to do!
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Managing emotional homeowners means managing expectations, and managing the process as well as the project. In this program, I review how to clear set project expectations, how to guide homeowners through the remodeling process, and how to implement specific strategies for managing homeowners during the remodeling process. Done properly, your customers become your biggest fans and best source of future referrals.
(.1 NARI CEU / 1 NARI Continuing Education Hour)
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| As a contractor you have likely experienced a decline in sales in the past years. Do you feel like the competition is constantly breathing down your neck? Do you think the only way to get sales is to cut your prices or give more discounts? Think again. There’s another solution. If you want to be the preferred contractor that clients want to work with, be competitive in pricing and take control of your bottom line to make a consistent profit, Vicki Suiter specializes in exactly those things.
Learning Objectives:
- Build trust with prospects so they want to do business with YOU.
- Take control of the customer relationship.
- Become the preferred contractor in a competitive sales environment.
- Maintain profits and remain competitive.
- Make your customers raving fans!
| Formats Available: Streaming
| Original Seminar Date: October 31, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| Are your employees thinking and acting like owners of your business? If they're not, they could be hurting your business.
This webinar will address:
- Are You Employees Engaged
- What Message You Are Sending to Your Employees
- How To Set Your Employees Up For Success
Presenter:
Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase customer retention.
Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into Raving Fans.
| Formats Available: Streaming
| Original Seminar Date: October 05, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| Everyone listening to this webinar has competition. For many of you, there is not much differentiation between you and your competitors. The experience you provide to your customers is one way to stand out from the crowd.
This webinar will address:
* What Customers Want
* The Difference Between Customer Satisfaction and Customer Loyalty
* The Role of Social Media in Customer Service
* What an Outstanding Customer Experience Looks Like
Presenter:
Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase customer retention.
Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into Raving Fans. | Formats Available: Streaming
| Original Seminar Date: October 05, 2011
On-Demand Release Date: Available Now | | MORE INFO |
| Did you know that many businesses that fail are actually profitable? Poor cash management is the culprit that drains the life out of many successful companies. This course helps you understand the importance and impact of managing cash flow to improve the bottom line. Cash flow does not equal profitability. To be profitable, you must have the cash needed to keep your business operating efficiently. You will learn how to create a system to forecast and monitor cash flow, as well as develop procedures to manage receivables so that you can effectively organize vendor payments.
Who Should Attend:
• Contractors who are interested in improving their cash flow and profitability
| Formats Available: Streaming
| | | MORE INFO |
| With the marketplace slow down, selling projects isn't as easy is it used to be. The old rules for buying and selling have been tossed and homeowners and contractors both need to find new rules to play by. Shawn McCadden will share his three-part solution to an insecure consumer mindset. If you wait for buyers to figure out the new rules themselves, you will either need to sell on price or you will get to them too late.
Who Should Attend:
• Anyone engaged in the remodeling industry, including contractors and business owners
• Individuals looking to improve or enhance their remodeling business
• Individuals looking to obtain NARI Certification/Recertification CEUs.
| Formats Available: Streaming
| | | MORE INFO |
| This dynamic program will identify over 20 types of proven grass roots marketing techniques that require very little cash investment but rather an investment of time. A comparison of Marketing and advertising will be reviewed and related costs analyzed.
Who Should Attend?
- Company owners
- Marketing and advertising staff
- Office personnel
- Salespeople
- Anyone else who knows your business and comes in contact with people who need to know about your business!
| Formats Available: Streaming
| | | MORE INFO |
| Looking for a way to find more great customers, just like the ones you're already working for? Your client's neighbors and friends are probably a lot like them and likely need the same kind of remodeling work done. At this fun and entertaining seminar Shawn McCadden CR, CLC will show you how his award winning remodeling company used a low cost jobsite marketing strategy as the primary source of quality leads, second only to repeat and referral work. If you're not already using these marketing tactics, you're probably missing out on easy sales opportunities.
Who Should Attend:
- Anyone engaged in the remodeling industry, including contractors and business owners
- Individuals looking to improve or enhance their remodeling business
- Individuals looking to obtain NARI Certification/Recertification CEUs.
| Formats Available: Streaming
| | | MORE INFO |
| No builder would build a house without prints, so why do business without a business plan? In this one hour webinar, we'll provide the tools and strategies for you to develop your own business plan quickly and without hiring outside help. It is critical in this time of rapid change to stop and assess where we are and where we are headed. It's time to use our best thinking to develop a coherent perspective on our business and our future. Once a plan is in place, taking decisive action is both easier and more effective.
It is more important than ever to plan ahead and invest the time to work on your business, not just in it.
Who Should Attend:
Owners and managers who are involved in the Strategic planning and direction of a business. Especially applicable to the small business owner/remodeler who has limited resources (both time and money) to develop a viable strategic plan.
| Formats Available: Streaming
| | | MORE INFO |
| Many business owners feel like they are stuck between a rock and a hard place: Afraid that if they don’t invest in marketing they’ll lose market share, they won’t be ready when the economy turns or they’ll lose share to the competition. OR if they do invest in marketing they’ll burn through cash, won’t know if their marketing is working or not, or they don't know what to do and where to start.
If this wasn't enough, leads are scarce, prospects won't commit and our prospects are in control of the selling process.
Questions such as these plague business owners…
- How can I take advantage of the opportunities and avoid the threats in the middle of a recession?
- How can I risk investing in marketing when sales are down and cash flow is tight?
- How can I afford not to?
It's time to take a step back, take a breath, and examine strategies that will work in up and down markets. We'll explore ways that your marketing campaign can build trust, create relationships, help differentiate your company, and still be cost effective.
Who Should Attend:
- Remodelers
- Staff members or professionals engaged in marketing, social media or PR.
- Any business owner from any industry
| Formats Available: Streaming
| | | MORE INFO |
| Now that the market is slowly improving, successful companies are developing strategies for moving forward in a position of strength. We all know we have to do things differently today. This webinar will discuss the six tactics to implement for the new age of remodeling.
Who Should Attend:
• Business owners
• Marketing Directors
• General Managers
• Sales Managers
| Formats Available: Streaming
| | | MORE INFO |
| This webinar will focus on the sales side of a green project. We will review the various challenges that are specific to selling green and provide tools for successfully overcoming them and beat the competition.
Sponsored by: Master Brand Cabinets
| Formats Available: Streaming
| | | MORE INFO |
| In this sketchy economy, clients buy from those they trust. That's why smart remodelers are investing in building one-on-one relationships with prospects. As prospective clients get to know you, they will become aware of your expertise which will drive a high level of trust. Learn how to build these relationships and increase your network of prospects and clients.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Are you tired of being just another “BID?” Do you find yourself saying “If I could only…?” Many remodelers work on their production systems, but few put much though into developing a sales system. If you are tired of giving out free estimates and are looking for simple ways to differentiate your company in the eyes of new prospects, you will want to hear this speaker share how his system has 1-in-3 of the homeowners he meets with becoming design clients and 100% conversion from design to construction. He will discuss how he keeps prospects on track, no longer bids competitively, and ultimately why this is good for him AND his clients.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Some companies generate fewer than 10% of their clients/customers through referrals; others acquire virtually all of their business in this manner. Learn how little time and money it requires to increase your business via referrals. Know the proper time to request a referral, and the "script" that will ensure your greatest success. It's time to work smart, not hard.
When you "go in" by referral, you improve your chances of closure by 65%; and price is relatively unimportant, since you've been pre-sold.
Build a Referrer/Advocate Program, to stay in touch with those who refer you multiple times and say such wonderful things about you at the drop of a hat. They're an unpaid sales force, working in your behalf. Work smart, not hard!
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Our nation is made up of people from a multitude of ethnic backgrounds. This webinar will explore cultural differences based on traditions, customs, religions, politics and family heritage and examine how these influence buying decisions. Steve Klitsch researched the subject and provided the materials for this talk. Learn to better your relationships and increase your sales to those from our international communities.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| In this session we will discuss business growth, growth through diversification, 5 key questions to ask and keys to success.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Looking for a way to find more great customers, just like the ones you're already working for? Your client's neighbors and friends are probably a lot like them and likely need the same kind of remodeling work done. At this fun and entertaining seminar Shawn McCadden CR, CLC will show you how his award winning remodeling company used a low cost jobsite marketing strategy as the primary source of quality leads, second only to repeat and referral work. If you're not already using these marketing tactics, you're probably missing out on easy sales opportunities.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| This webinar will help you understand the benefits of project financing, teach you common mistakes related to project financing, help you find sources of project financing, and how to sell financing.
Sponsored by Well Fargo Financial
| Formats Available: Streaming
| | | MORE INFO |
| Learn how women's purchasing roles have changed in the last few decades and how selling to women is very different from selling to men. Women and men typically have a different set of values and it's important to be able to appeal to both of them. This webinar will teach you effective ways to better interact with a female prospective client.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
| Think you should pack it in until the economy improves? NO! JUST THE OPPOSITE! Your competition is afraid and paralyzed. It's your chance to grab customers AND become the premier player in your market. Fortunes can be made in economic downturns but you have to be strong and smart. Business as usual won't cut it.
Sponsored by The Home Depot
| Formats Available: Streaming
| | | MORE INFO |
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